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Terms & Conditions

1 DEFINITIONS

  • 1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;

  • 1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

  • 1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

  • 1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;

  • 1.5 "Seller" means Ingleby Pet Supplies LTD, 3C Keld House, Allensway, Thornaby TS17 9HA.

  • 1.6 "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;

  • 1.7 "Website" means inglebypets.co.uk

2 CONDITIONS

  • 2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.

  • 2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

  • 2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.

  • 2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

  • 2.5 Any complaints should be addressed to the Seller's address stated in clause 1.5.

 

3 ORDERING

  • 3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

  • 3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock, select an alternative or cancel the order and receive a full refund within 28 days.

  • 3.3 Online Exclusive products are non stock items and will be ordered in specifically for the Buyer.

 

4 PRICE AND PAYMENT

  • 4.1 The price of the Goods shall be that stipulated on the Website. The price is INCLUSIVE of VAT. Unless stated the price EXCLUDES delivery charges.

  • 4.2 The total purchase price, including VAT and delivery charges, will be displayed in the Buyer's shopping cart prior to confirming the order.

  • 4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel.

  • 4.4 Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.

 

5 RIGHTS OF SELLER

  • 5.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

  • 5.2 The Seller reserves the right to withdraw any Goods from the Website at any time.

  • 5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

 

6 AGE OF CONSENT

  • 6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

  • 6.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

 

7 DELIVERY

  • 7.1 Goods supplied within the UK will normally be dispatched within (3 to 5) working days of acceptance of order. Times may vary during busy periods but we will keep you informed.

  • 7.2 We do not deliver outside of the UK.

  • 7.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

  • 7.4 The Seller shall endeavour to meet any date agreed for delivery. In any event time of delivery shall not be of the essence, the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

  • 7.5 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

  • 7.6 Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

  • 7.7 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

 

8 CANCELLATION AND RETURN

  • 8.1 The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.

  • 8.2 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by telephone 01642 433439 and by email to inglebypetsupplies@gmail.com or in writing to Ingleby Pet Supplies, 3C Keld House, Allensway, Thornaby TS17 9HA within 48 hours if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

  • 8.3 Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

  • 8.4 Goods must be returned by the Buyer at the Buyer's expense within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

  • 8.5 Goods to be returned must clearly show the order number obtained from the Seller on the package.

  • 8.6 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

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9 LOYALTY SCHEME & SUBSCRIPTION ORDERS

  •  9.1 We run several in store loyalty schemes. The suppliers who offer these schemes reserve the right to withdraw them at any time. Loyalty purchases can only be made in the physical store and redeemed in the physical store All online purchases are excluded from in store loyalty schemes.

  • 9.1 The online Subscribe & Save scheme is an online scheme only. All purchases must be made via the website to benefit from the online discount. Customers can cancel the repeat subscription at any time via their payment provider. The business reserves the right to end the scheme at any time. The Subscribe & Save scheme relies on availability of stock from our network of suppliers and we cannot be held responsible for disruption to the supply chain.

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10 LIMITATION OF LIABILITY

  • 10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

  • 10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

 

11 WAIVER

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

 

12 FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

 

13 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.3

 

14 CHANGES TO TERMS AND CONDITIONS

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

 

15 GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

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Privacy.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How can site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at inglebypetsupplies@gmail.com .

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at inglebypetsupplies@gmail.com or send us mail to 3C Keld House, Allensway, Thornaby TS17 9HA.

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